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RETURNS POLICY

  • IMPORTANT NOTE FOR RETURNS:

    NO RETURNS ARE APPLICABLE ON PRODUCTS WHERE ORDERS ARE FULFILLED BY COST PRICE DISCOUNT STORES PVT LTD. SUCH PRODUCTS ARE CLEARLY MARKED AS SUCH ON WEBSITE AND ALL SALES FOR THESE ITEMS ARE FULL & FINAL.

    THIS APPLIES TO ALL THE PRODUCTS BEARING OUR BRAND NAME/S OF “URBAN REPUBLIC” & “REPUBLIC OF DENIM” OTHERS AS MAY BE APPLICABLE NOW AND IN FUTURE. COST PRICE DISCOUNT STORES PVT LTD STRICT STANDARD PROCEDURES FOR QUALITY ASSURANCE AND ALL PRODUCTS ARE INSPECTED AND AUDITED BY MULTINATIONAL INSPECTION FIRMS. WE FOLLOW ALL THE STANDARD OF QUALITY LIKE THIRD PARTY TESTING OF MATERIAL, GPT, FPT, PRESCRIBE IN INTERNATIONAL STANDARD. WE ASSURE QUALITY TO DESIRED AQL LEVELS.

     ALL OTHER PRODUCTS EXCLUSIVE OF THE ABOVE ARE ON RETURNABLE BASIS AS PER THE TERMS & CONDITIONS DEFINED BELOW:

    1. Based upon case to case basis you may be eligible for Replacement, Exchange or Refund/ replacement for goods/ merchandise is subject to inspection and checking of partner’s product.
    2. Damages due to neglect, improper usage or application will not be covered under our Returns Policy.

    3. Some special rules for promotional offers may override "supermargins.com” Returns Policy.

      What is the Return policy period applicable for different categories?

    All the products under a particular category may not have the same return/replacement period. This largely depends on the seller’s Return Policy. We advise you to please read the seller’s return policy carefully before placing your order.

     3 Days Return/Replacement.

    Merchandise NOT fulfilled by Cost Price Discount Stores Pvt Ltd. and purchased from www.supermargins.com can be refunded or exchanged within 15 days from the date of delivery (including the date of delivery). With the following exceptions

    • All electronic items including but not limited to Camcorders and Digital Cameras, Electronics and Appliances, Digital Music Players, Portable Video Players, Cell phones, Computers/Laptops, Computer Component & Accessories

    • Underwear, Lingerie and Personal Apparel

    • Any product which is due to expire in next 3 days

    • Bakery Products and Processed Food Products

    • FMCG Products are Non Returnable

    Note: Return policy is applicable if product received is Defective or damaged or not as described on the site. You may raise a replacement request or a return request on the Website/App/Mobile site within the applicable Returns Policy period of 3 days from receipt of goods. In a rare event of the replacement being defective / damaged or not as described on the product page, buyer can ask for the replacement or if you want to return the product then only product cost refund will be provided to you  and the cost of freight shall be deducted from your payment once the seller receive the product. Under all cases of returns, reverse shipments costs are also borne by the Buyer and in case for the replacement against he wrong/damaged order delivered then seller will bear the shipping cost.

PROCEDURE FOR RETURNS

RETURN ONLINE

How can I initiate a return online and what to expect afterwards?

  • File a return request from ‘My Account

  • Sign-In -> My Account -> Order History -> Request Return.

  • Return request is reviewed by supermargins.com.

  • Request for return is shared with the merchant for his/her review and approval.

  • After approval, pickup of the product is arranged through our logistic partners.

  • If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The delivery charges will be reimbursed by us and or our sellers.

  • After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability.

  • Time frame for refunds are typically from1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location.

CHECKLIST

1. Please make sure that products are returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).

2. Please note that any product along with a free gift/ combo must be returned in its entirety.

3. All the products must be returned in the original condition they were received in along with any bills and labels.

4. Please register your dispute within 3 days of receipt of the product. Disputes registered after 3 days of delivery may not be   entertained by sellers.

5. Please include all price tags, labels, original packing and invoice along with the product when returned.

6. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size.

7. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.

8. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

9. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

10. If you self-ship your returns, your shipping costs would not be reimbursed only product cost refund will be provided to you  and the cost of freight shall be deducted from your payment once the seller receive the product.

EXCLUSIONS FOR RETURNS

IMPORTANT NOTE:

NO RETURNS ARE APPLICABLE ON PRODUCTS WHERE ORDERS ARE FULFILLED BY COST PRICE DISCOUNT STORES PVT LTD. SUCH PRODUCTS ARE CLEARLY MARKED AS SUCH ON WEBSITE AND ALL SALES FOR THESE ITEMS ARE FULL & FINAL.

THIS APPLIES TO ALL THE PRODUCTS BEARING OUR BRAND NAME/S OF “URBAN REPUBLIC” & “REPUBLIC OF DENIM” OTHERS AS MAY BE APPLICABLE NOW AND IN FUTURE. COST PRICE DISCOUNT STORES PVT LTD STRICT STANDARD PROCEDURES FOR QUALITY ASSURANCE AND ALL PRODUCTS ARE INSPECTED AND AUDITED BY MULTINATIONAL INSPECTION FIRMS. WE FOLLOW ALL THE STANDARD OF QUALITY LIKE THIRD PARTY TESTING OF MATERIAL, GPT, FPT, PRESCRIBE IN INTERNATIONAL STANDARD. WE ASSURE QUALITY TO DESIRED AQL LEVELS.